RETURN/REFUND POLICY:

I/ WHEN RETURN?

Vietnamhairluxury company agrees to return if:

1/ Product is not correct in texture, length, color, type, quantity.

2/ Client informs product problem WITHIN 4 DAYS after receiving item (stated by shipping company system: UPS, DHL, FEDEX, POST OFFICE, EMS… and any other shipping).

3/ All product: bulk hair, weft hair, clip in hair, tape hair, tip hair, closure, frontal… and any other related ones including :

  • NO lace cut
  • NO damage
  • UNWASHED
  • NO hair cut
  • NO hair dye
  • NO altered/changes

ANY REQUEST WHICH DOES NOT FOLLOW AS DESCRIBED PROLICY WILL NOT BE HONORED.

Please contact seller when you have problem with items, we will be happy to solve as soon as possible. Return WITHOUT communication is REJECTED.

II/ HOW TO RETURN?

  • Product must be returned to seller WITHIN 4 DAYS from the day after it is authorized for an exchange. After 4 days, we will assume that the product is satisfactory and no exchange is needed.
  • Return postage is on BUYER.
  • Once the restocking fee is applied, any balance remaining will be refunded to the paypal account submitted with your original order OR it will be minus in your next order.

 

 

 

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