RETURN/REFUND POLICY:

I/ WHEN CAN CUSTOMERS RETURN GOODS?

Vietnamhairluxury Company agrees to return if:

1/ The product is not correct in texture, size, length, color, type, quantity.

2/ An unboxing video with no pauses, cuts, or edits is REQUIRED.

2/ Client informs the sales staffs product problems WITHIN 4 DAYS after receiving item (stated by shipping company system: UPS, DHL, FEDEX, POST OFFICE, EMS… or any other shipping services).

3/ Required conditions for the said products:

• NO lace or adjustment band cutting
• NO damaging
• NO washing
• NO hair cutting
• NO dyeing or bleaching
• NO alters/changes

ANY REQUEST WHICH DOES NOT FOLLOW AS DESCRIBED POLICY WILL NOT BE HONORED.

4/ Communication with sales staff:

Please contact seller when you have problem with items, we will be happy to solve as soon as possible. Return WITHOUT communication is REJECTED.

II/ HOW TO RETURN?

• Product can only be returned to seller WITHIN 4 DAYS from the day after it is authorized for an exchange. After 4 days, we will assume that the customers satisfy with the products and no exchange is needed.
• Return postage is on BUYER.
• Once the restocking fee is applied, any balance remaining will be refunded to the PayPal account submitted with your original order OR it will be minus in your next order.
• If the buyers purchase by Visa/Mastercard/Amex/etc., the refund will be sent to their bank account after 7-10 working days excluding weekends & holiday.